Privacy Policy

Carbon Heroes Ltd is a UK-based company that provides a digital platform designed to help organisations design and deliver environmental social value projects through urban greening initiatives.

Our services include:

• environmental social value calculators
• AI-assisted bid writing tools
• urban greening project marketplaces
• environmental impact reporting
• delivery of tree planting and nature-based projects with partners

Carbon Heroes is the data controller responsible for personal data processed through the platform.

2.1 Account and Contact Information

When you create an account or contact us, we may collect:

• name
• email address
• job title
• company name
• organisation size or sector
• location information

This information allows us to create and manage your account and provide the platform services.

2.2 Platform Usage Data

When you use the Carbon Heroes platform, we may collect:

• login timestamps
• platform usage activity
• feature usage (calculator, bid writer, registry)
• contract or project data entered into the platform
• configuration settings

This data helps us operate and improve the service.

2.3 Environmental Project Data

Where users design environmental projects using the platform, we may process information such as:

• contract value or project size
• delivery location (e.g. local authority)
• environmental social value targets
• tree quantities or project types

This data is used solely to generate environmental project plans and procurement-ready content.

2.4 Technical Information

We automatically collect certain technical data when you access the platform, including:

• IP address
• browser type
• device type
• operating system
• usage logs and timestamps

Such data is commonly collected by digital platforms to maintain and improve services.

2.5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• ensure the website functions properly
• analyse usage patterns
• improve user experience

You can manage cookie preferences through your browser settings. Some features may not function correctly if cookies are disabled.

We process personal data to:

• provide access to the Carbon Heroes platform
• operate environmental social value calculators
• generate AI-assisted bid responses
• manage user accounts
• communicate with users
• improve the performance of the platform
• analyse usage patterns
• prevent fraud or misuse

We may also use aggregated data to improve environmental impact modelling.

Some platform features use artificial intelligence to generate text or recommendations. Data entered into the platform may be processed by AI systems to generate:

• bid responses
• environmental social value narratives
• project descriptions

AI-generated outputs are provided as draft content and should be reviewed by users before use.

Under applicable data protection laws (including GDPR), we rely on the following lawful bases:

• Contractual necessity – to provide the platform services
• Legitimate interests – to improve the service and maintain security
• Consent – for marketing communications or optional cookies
• Legal obligations – where required by law

We do not sell personal data.

We may share data with trusted service providers where necessary to operate the platform, including:

• cloud hosting providers
• analytics tools
• customer communication platforms
• security monitoring services

Data may also be shared where required to comply with legal obligations. We may also share aggregated or anonymised environmental data for research or reporting purposes.

We retain personal data only for as long as necessary to provide the services or comply with legal obligations. Retention periods may vary depending on:

• account activity
• contractual requirements
• regulatory obligations

Users may request deletion of their personal data at any time.

Under applicable data protection laws, you have the right to:

• access your personal data
• correct inaccurate data
• request deletion of your data
• restrict or object to processing
• withdraw consent where applicable
• request portability of your data

Requests can be made by contacting us using the details below.

We take appropriate technical and organisational measures to protect personal data, including:

• secure cloud infrastructure
• encryption of sensitive data
• access controls
• monitoring of system activity

Only authorised personnel and service providers can access personal data where required. Security measures are regularly reviewed and updated.

Where data is processed outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place, such as:

• standard contractual clauses
• secure data processing agreements

We may update this Privacy Policy periodically. Where material changes occur, we will notify users via the platform or website.

For privacy enquiries or data requests, please contact:

Carbon Heroes Ltd
20-22 Wenlock Road, London N1 7GU
United Kingdom
contact@carbon-heroes.com